Contact us

Contact Us

At Beauport Bingo, we strive to provide exceptional customer support and ensure that your queries are addressed promptly. Below is an overview of our contact options and response expectations.

Customer Support Availability

We understand the importance of having convenient access to help whenever you need it. Our support team is available to assist with various aspects of your gaming experience, from account verification to responsible gambling assistance.

Contact Methods

When reaching out for support, please choose the most suitable option:

Email: While we do not have a dedicated email address listed, our live chat function allows users to initiate contact. If you prefer email communication, kindly use this as an alternative method.
Live Chat (24/7): Our live chat feature is available 24 hours a day, seven days a week. This enables instant access to support whenever needed.

Help Centre Access

In addition to contacting our support team directly, we encourage you to explore our comprehensive help centre for self-service guidance on common inquiries and technical issues.

Help Centre: Click to access an extensive collection of articles covering various aspects of Beauport Bingo, including account management, responsible gambling practices, and device compatibility.

Support Availability

Our support team operates 24 hours a day. Please note that response times may vary during peak usage periods or technical issues beyond our control.

Response Times: Our aim is to respond to your query of receiving it. However, due to the nature and complexity of some inquiries, this timeframe might be longer in certain situations.
Ticket Handling: We handle all queries through a ticket system for efficient management and tracking.

Verification or Account-Help Support

If you have any concerns regarding your account status, balance, or personal details, please contact our support team directly via live chat. They will assist with necessary verification steps to ensure the security of your account information.

Verification Process: For account-related issues or changes, we follow a rigorous process for ensuring data accuracy and confidentiality.

Responsible Gambling Assistance

We recognize that gambling can pose potential risks to some individuals. If you suspect someone may be at risk of developing a problem with gambling or if you have concerns yourself, please reach out immediately:

Responsible Gambling Tools: In addition to our dedicated support team, we encourage users to leverage tools like deposit limits and self-exclusion options for proactive management.

Technical Support

For any technical issues related to the Beauport Bingo platform or specific games, kindly contact us via live chat. Our trained experts will guide you through troubleshooting steps and resolve your issue as efficiently as possible.

Device Compatibility: We support a wide range of devices for seamless gaming experiences across platforms. Please refer to our help centre for detailed compatibility information.

Escalation Procedure

If your concern requires escalation, rest assured that we have procedures in place to ensure timely resolution:

Escalation Process: In cases where immediate action is required or when technical assistance cannot resolve the issue through regular support channels, escalated matters will be addressed by our senior team members. Your inquiry may also undergo further examination for more in-depth analysis.

Mobile and Desktop Support Accessibility

Our live chat function allows seamless interaction across both desktop and mobile devices, providing flexible access to customer support whenever you need it:

Desktop/Mobile Accessibility: Our platform is designed for maximum accessibility on various platforms including Windows, macOS, iOS, Android. If you experience any technical issues while accessing the site or games via a specific device type or browser version, please reach out to our live chat team.

Multilingual Support

Where applicable and as per industry standards, we provide assistance in multiple languages. Unfortunately, this specific detail is not provided by Beauport Bingo:

Language Assistance: To better serve global users, some casinos offer multilingual support for account management, deposits, withdrawals, bonuses, game descriptions etc.